Salesforce Agentforce

Salesforce Agent Workspace, part of Service Cloud, is a unified platform designed to empower customer service agents with the tools and information they need to provide exceptional support. While not solely an AI agent itself, it incorporates AI capabilities to enhance agent efficiency and customer experiences. Features like Einstein AI provide agents with intelligent recommendations, next-best-action suggestions, and automated case routing, streamlining workflows and reducing resolution times. By consolidating customer data, interaction history, and relevant resources into a single workspace, Agent Workspace enables agents to focus on the customer and deliver personalized, efficient service. The AI components within Agent Workspace act as assistants to the human agents, augmenting their abilities and improving overall service quality.