Cognigy

Cognigy is a platform that enables businesses to create AI agents (chatbots and voicebots) to automate customer service interactions and enhance customer loyalty. With over 16 million automated conversations per year and 25+ chat and voice bots for customer care, Cognigy helps organizations manage customer interactions across multiple channels with high automation rates. The platform offers real-time AI translation, allowing service teams to assist customers in any language. Cognigy provides businesses with the tools to create meaningful customer connections through tailored experiences, empathetic dialogues powered by Generative AI, and multimodal omnichannel interactions. It allows businesses to handle millions of annual interactions, respond to changing needs, and seamlessly integrate into existing systems for rapid ROI. With features like AI coaching for agents, real-time translation, and secure LLM orchestration, Cognigy aims to supercharge contact centers and deliver swift, precise responses to customers.